IT Solutions Blog

Why universities need a technology compass to navigate the student journey

by Mark Britton 17 January 2019

The Education Strategy Forum’s Trends Report is out and, as many of our customers are within the higher education sphere, we’ve been incredibly interested to read the latest survey findings.

Topics: student information systems, higher-education

Your Guide to Student Information System Software for Higher Education Institutes

by Mark Britton 2 January 2019

Who’d have thought we’d live in a time when some universities are rumoured to be close to bankruptcy? With growing competition within the UK’s Higher Education sector, demand continues to grow for robust and feature-rich student information systems that can help attract and retain increasingly fastidious students.

Topics: higher-education, student information systems

Univertisty diversity: why higher education institutions are missing a trick with the diversity dilemma

by Mark Britton 26 October 2018

Diversity within the world of education is a hot topic right now and will most probably continue to be for the foreseeable future.

Topics: higher-education

The university recruitment and admissions process – how to get it right

by Mark Britton 25 October 2018

Changes to higher education funding are forcing universities to compete in a cut-throat global market where competition levels show now sign of letting up anytime soon.

Topics: higher-education, microsoft dynamics 365, Digital Transformation

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 4 of 4)

by Neil English 16 October 2018

In my last three blog posts I have introduced some tools and techniques to optimise Microsoft Dynamics 365 for mobile and tablet devices. Today I will conclude the series by focusing on input mask controls.

Topics: microsoft dynamics 365, Microsoft Dynamics CRM

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 3 of 4)

by Neil English 9 October 2018

Within Crimson we have multiple solutions, accelerators and apps than can enable us to start projects exceedingly quickly and to ‘hit the ground running’, with the ultimate end game, of saving our customers time, effort and, of course, money.

Topics: microsoft dynamics 365, Microsoft Dynamics CRM

Dealing with university drop-out rates in the digital era

by Mark Britton 5 October 2018

Universities are facing a drop-out dilemma.

Topics: higher-education, digital disruption

The Rise Of The Smart Contact Centre

by Simon Chave 1 October 2018

"Always deliver more than expected.” — Larry Page, co-founder of Google

The Contact Centre often plays a crucial role in delivering on the “excellent customer service” promise to which all enterprises now aspire. Having worked with numerous customer service led organisations I am well aware that the Contact Centre sits in the middle of an ecosystem of various IT applications and that integration and insight from data are key differentiators that can mature organisations from good to great.

Topics: data-insights-practice, data insights

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 2 of 4)

by Neil English 24 September 2018

In this blog we will look at some of the different types of Custom Controls that can be applied to different fields and then look at their behaviours on the forms, building on what has been described in Part 1.

I will not go through every single custom control for every single type of field at this stage but will highlight some really useful high-level fields at this stage. Detailed Custom Controls will be discussed in later blogs.

Topics: microsoft dynamics 365, Microsoft Dynamics CRM

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 1 of 4)

by Neil English 24 September 2018

In Microsoft Dynamics 365 there lies an ability to change the look and feel of certain fields in forms, for any users using the Mobile, Tablet or PowerApps. This functionality from Dynamics 365 v9.x+ allows you to create user rich forms for tablet and mobile users and can make the end user experience a lot more enjoyable with some rich functionality available that just simply doesn’t exist in the Web Browser version of Dynamics 365.

Topics: microsoft dynamics 365, Microsoft 365, Microsoft Dynamics CRM