IT Solutions Blog

How to Successfully Grow Your Company’s Shadow IT

by Mark Britton 25 February 2019

Technology moves fast – sometimes a little too fast for a company’s liking.

Topics: Managed IT Services, App Development, Integration, Offshore IT, IPaaS, Microsoft 365, shadow IT, microsoft dynamics 365, CaaS, Microsoft Azure

How to Increase Your Customer Satisfaction Without Increasing Costs

by Mark Britton 18 February 2019

Customers – they’re the focal point of any business. Their presence and their experience at an establishment can make or break the entire organisation.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, AI, Microsoft 365, Field Service, microsoft dynamics 365

PowerApps - Creating a Simple App from Existing Dynamics 365 Data

by Adam Round 11 February 2019

Microsoft’s ‘PowerApps’ allows your organisation to innovate faster by creating simple, easy to use business apps with a point-and-click approach to app design. Long gone are the days of manually writing each line of code and spending hours of your precious time debugging, only to discover that one rogue ‘;’ was the cause of all your problems. So, put down your ‘Coding for Dummies’ book and take a look at what Microsoft’s PowerApps has to offer.

Topics: data, IT Architecture, Development, microsoft dynamics 365, PowerApps

How to Measure Performance: 7 Metrics to Achieve Complete Visibility

by Mark Britton 11 February 2019

How’s your business doing? This may seem like a simple question to those on the outside – but anyone on the inside knows it goes a lot deeper than that.

Sure, the establishment may be turning a profit and moving products at a decent pace. But exactly how fast are those products moving? What is the percentage of profit gained now in comparison to a year ago? How many leads are turned into satisfied customers with deals closed?

Knowing how to measure performance based on real data is important for any business and especially any sales team. Better visibility means to know how the business is doing, where it is heading, and how to go about achieving organisational goals.

Topics: Cloud, Microsoft Dynamics CRM, Microsoft Dynamics, Off The Shelf Software, Artificial intelligence, AI, Microsoft 365, business intelligence, data insights, microsoft dynamics 365

Microsoft Dynamics 365 AI for Sales – Relationship Assistant

by Adam Round 5 February 2019

As part of their heavy focus on developing Artificial Intelligence within their products and services, Microsoft has implemented a new suite of features called ‘Embedded Intelligence’. This new suite of features allows you to make the most out of your Dynamics 365 by continuously analysing crucial customer interaction data to help you choose the best path forward for your business; based on already existing data.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, data, Artificial intelligence, AI, business intelligence, data insights, microsoft dynamics 365

6 Lead Generation Techniques to Improve Your Volume

by Mark Britton 5 February 2019

Lead generation is one of the more important aspects of any marketing department. It’s the foundation of a successful sales strategy – without people who are interested in what you have to offer, it is impossible to move products.

Topics: Technology Strategy, BI, Microsoft Dynamics CRM, Microsoft Dynamics, Social Media, Microsoft 365, business intelligence, microsoft dynamics 365

Microsoft Azure Cloud Migration Assessment Tools Now Available for Crimson Clients

by Mark Britton 25 January 2019

The rush to the Cloud – in pursuit of all its benefits – now gets a little easier thanks to Crimson’s new Microsoft Azure Assessment Pathfinder.

Distilling Microsoft best practice and Crimson’s real-world experience of managing enterprise-level Azure implementations, the Azure Assessment Pathfinder is a collection of workshops, checklist and templates guiding clients towards a successful adoption of Azure.

Topics: Microsoft Azure

Why universities need a technology compass to navigate the student journey

by Mark Britton 17 January 2019

The Education Strategy Forum’s Trends Report is out and, as many of our customers are within the higher education sphere, we’ve been incredibly interested to read the latest survey findings.

Topics: higher-education, student information systems

Your Guide to Student Information System Software for Higher Education Institutes

by Mark Britton 2 January 2019

Who’d have thought we’d live in a time when some universities are rumoured to be close to bankruptcy? With growing competition within the UK’s Higher Education sector, demand continues to grow for robust and feature-rich student information systems that can help attract and retain increasingly fastidious students.

Topics: higher-education, student information systems

Univertisty diversity: why higher education institutions are missing a trick with the diversity dilemma

by Mark Britton 26 October 2018

Diversity within the world of education is a hot topic right now and will most probably continue to be for the foreseeable future.

Topics: higher-education