IT Solutions Blog

Going beyond repairs and ASB: Escalating the complaints process to the housing ombudsman

by Emily Schilling 13 October 2021

In August, we discussed how mobile apps, portals, virtual agent (AI enabled Chatbots), and more can help housing associations manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the ombudsman complaints process.

Topics: Micrsoft Dynamics 365, housing associations, housing, complaints

Using National Student Survey scores to improve student satisfaction

by Emily Schilling 15 September 2021

In 2020, the National Student Survey (NSS) was completed by 70% of final-year students across 407 higher education institutions. The student satisfaction score produced from the findings of this survey covers a range of academic areas, including receiving feedback from tutors, library facilities, personal development opportunities, and more.

Topics: data, data insights, data-insights-practice, higher-education, student journey

Bringing Complaints Handling into the 21st Century

by Emily Schilling 12 August 2021

“We heard from some residents that making a complaint can be difficult and take too long – and that it can sometimes take months for the complaint to be resolved, or for the resident to be able to access the Housing Ombudsman.” 

Topics: housing, complaints, ASB

Power Platform 2021 Release Wave 2 – Everything you need to know

by Emily Schilling 26 July 2021

 

Watch our Microsoft Power Platform 2021 Wave 2 Update fireside chat video for more information about the new features in this release.

Topics: Microsoft Power Platform

Dynamics 365 2021 Release Wave 2 – Everything you need to know

by Emily Schilling 26 July 2021

 

Watch our Microsoft Dynamics 365 2021 Wave 2 Update fireside chat video for more information about the new features in this release.

Early access – 2nd August 

Topics: Micrsoft Dynamics 365

Dynamics 365 Field Service on-premise is retiring: What happens next?

by Emily Schilling 7 July 2021

On the 30th June 2021, Microsoft announced that on-premise implementations of the Field Service application will no longer be supported in one years’ time, on the 30th June 2022. Dynamics 365 Field Service empowers technicians, optimised scheduling, and connects assets within field service organisations.

Topics: Micrsoft Dynamics 365, Field Service, Microsoft Power Platform, Dataverse

Creating meaningful omni-channel experiences for tenants

by Emily Schilling 15 June 2021

96% of people across the UK have access to the internet, and 50.9 million people in the UK use social media platforms. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether it’s through Facebook, virtual assistants, or WhatsApp.

Topics: Micrsoft Dynamics 365, Microsoft Dynamics, Microsoft Power Platform, housing associations, housing, Orlo

5 ways housing associations can improve their sales and marketing

by Jordan Wheat 1 June 2021

Sales and marketing for new home sellers has certainly had to adapt over the last 18 months. Whilst some have thrived by seizing the opportunity, others have retreated on development programmes.

Topics: Sales, Marketing, housing associations, housing

How universities can transform the student onboarding process with automation

by Emily Schilling 1 June 2021

 

Topics: Micrsoft Dynamics 365, higher-education, student journey

Reference Data Migration: Using Data Transporter from xRM Toolbox

by Adam Throssell 10 May 2021

When deploying Dynamics 365/Dataverse applications we normally create multiple reference data tables. This data is generally setup in the development environment and then needs to be moved into various other environments including UAT/Pre-Production and ultimately Production.

Topics: Micrsoft Dynamics 365, xrm, Dataverse