Live chat is now a digital tool found on a wide variety of websites, from e-commerce to Government-owned sites. While live chat is becoming more and more popular, it is very easy to get them wrong - whether customers are waiting hours for an answer, or the bots running the chat function aren't dealing with the problem. However, when done effectively, live chat can be the key to converting more appointments and booking reservations. With Covid-19 impacting every industry, live chat can be a step in the right direction for housing associations or homebuilders who are missing face-to-face interaction with customers.
Read part one of Paul's interview here.
Going to University has always been a daunting experience, especially when moving away from home. However, those starting University in September 2020 have the extra challenges regarding COVID-19 to contend with - alongside the usual concerns associated with beginning a new chapter at University.
It's been a couple of months of home working now, and I'm getting pretty smug at how I can use Microsoft Teams. Video conference calls no longer suffer from fumbling around for the unmute button; exchanging emoji messages is a doddle, sending files is a cinch. So it came as a surprise...
"Never let a serious crisis go to waste. And what I mean by that: it's an opportunity to do things you think you could not do before."