Adxstudio Reaches End of Life Support – Here Are Your Options

adx
Mark Britton
by Mark Britton 9 July 2018

Microsoft acquired Adxstudio in 2015 for its compelling customer engagement features and, over the last two years, has natively built them into Microsoft Dynamics 365. During that transition, Microsoft continued supporting the legacy Adxstudio Portals v7 product. But support for Portals draws to an end on 1 August 2018. Let's explore where to turn next.

Your transition options

With these important changes to legacy Adxstudio Portals v7, there are three options for your organisation to consider going forward:

  1. Migrate to Microsoft Dynamics 365 – Portals – a new service that is part of the Microsoft Dynamics 365 online offering
  2. Use Microsoft Dynamics 365 – Portals source code v8.3 – a one-time source code release that is customisable, but limits future migration opportunities and does not include support. The source code can be downloaded for free through the Microsoft Download Center­
  3. Continue using legacy Adxstudio Portals v7 – if your organisation acquired legacy Adxstudio Portals v7 via a perpetual license, you may continue to use your current legacy Adxstudio Portals v7 product. If you use legacy Adxstudio Portals v7 under a subscription license, please contact adxquest@microsoft.com when your license is up for renewal.

 

Transition-options

Microsoft Dynamics 365 – Portals features

Microsoft Dynamics 365 – Portals (v8+) includes the following list of new features:

  • Knowledge Management Improvements
    • Support of Knowledge Article entity
    • Support of knowledge categories
    • Product-based filtering
    • Content access level security
    • Faceted search results
  • Customer Support Improvements
    • Case deflection user experience in customer service user experiences
    • Replacing Notes with new portal comments entity
    • Generic Ratings and comments entities
    • New portal: employee self service
  • Online service
    • Automated deployment and management interface
    • Available in all Dynamics 365 data centers, including government cloud and German sovereign
    • Operated and maintained by Microsoft
    • Redundancy built into the service
    • Automatically upgraded when new portal versions are available with new features and bug fixes
  • Accessibility improvements
  • Performance improvements
  • Multi-lingual portals and support of 43 different languages
  • PRM improvements
    • Config-based implementation of Partner portal
    • Field and Project Service integrations
    • Deal Registration
    • Multi-partner collaboration
    • Partner recruitment and onboarding
  • Charts and dashboards
  • Portal activity reporting
  • Chat integration
  • Support for filename and description for web files in search results
  • Content creation wizard
  • Authentication Improvements
    • Single Sign-on configuration
    • Claims mapping to contact records
    • Azure AD-B2C support including multi-tenant authentication
  • Support for date-only and time zone-independent field types

Crimson - here to help you get more from your investment

If you want help making the move from Adxstudio, you can contact Crimson's team on 01675 466 477. We have a number of options available and can guide your organisation in getting more from your ongoing investment in Microsoft technologies.

Topics: microsoft dynamics 365, adxstudio, microsoft portals