IT Solutions Blog

Using National Student Survey scores to improve student satisfaction

by Emily Schilling 15 September 2021

In 2020, the National Student Survey (NSS) was completed by 70% of final-year students across 407 higher education institutions. The student satisfaction score produced from the findings of this survey covers a range of academic areas, including receiving feedback from tutors, library facilities, personal development opportunities, and more.

Topics: data, data insights, data-insights-practice, higher-education, student journey

Bringing Complaints Handling into the 21st Century

by Emily Schilling 12 August 2021

“We heard from some residents that making a complaint can be difficult and take too long – and that it can sometimes take months for the complaint to be resolved, or for the resident to be able to access the Housing Ombudsman.” 

Topics: housing, complaints, ASB

Power Platform 2021 Release Wave 2 – Everything you need to know

by Emily Schilling 26 July 2021

 

Watch our Microsoft Power Platform 2021 Wave 2 Update fireside chat video for more information about the new features in this release.

Topics: Microsoft Power Platform

Dynamics 365 2021 Release Wave 2 – Everything you need to know

by Emily Schilling 26 July 2021

 

Watch our Microsoft Dynamics 365 2021 Wave 2 Update fireside chat video for more information about the new features in this release.

Early access – 2nd August 

Topics: Micrsoft Dynamics 365

Dynamics 365 Field Service on-premise is retiring: What happens next?

by Emily Schilling 7 July 2021

On the 30th June 2021, Microsoft announced that on-premise implementations of the Field Service application will no longer be supported in one years’ time, on the 30th June 2022. Dynamics 365 Field Service empowers technicians, optimised scheduling, and connects assets within field service organisations.

Topics: Micrsoft Dynamics 365, Field Service, Microsoft Power Platform, Dataverse

Creating meaningful omni-channel experiences for tenants

by Emily Schilling 15 June 2021

96% of people across the UK have access to the internet, and 50.9 million people in the UK use social media platforms. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether it’s through Facebook, virtual assistants, or WhatsApp.

Topics: Micrsoft Dynamics 365, Microsoft Dynamics, Microsoft Power Platform, housing associations, housing, Orlo

How universities can transform the student onboarding process with automation

by Emily Schilling 1 June 2021

 

Topics: Micrsoft Dynamics 365, higher-education, student journey

Identifying at risk students with the art of simulation

by Emily Schilling 4 May 2021

 

In 2020Debut Careers found that an average of 6.3 percent of higher education students drop out of university in the UK. While many prestigious universities such as Oxford and Cambridge had much lower attrition rates, many modern universities had significantly higher rates, such as London Metropolitan University and University of Bolton which scored 18.6 percent and 15.4 percent respectively.  

Topics: data insights, higher-education

Improve tenant and staff visibility with contact data integration.

by Emily Schilling 20 April 2021

As of 2018, there were 1.6 million council provided homes in the UK, and approximately 60% of those homes are owned by housing associations. There is a government-led drive for housing associations to build more homes, both as a way to provide housing for those in need and for those making the step on the ladder towards home ownership. But with private rentals having a better reputation for customer service, housing associations must improve the quality and safety of homes, and handle complaints and issues more effectively.

Topics: PowerApps, Microsoft Power BI, Microsoft Power Platform, housing

Personalise the student attraction process with Dynamics 365 Marketing

by Emily Schilling 18 March 2021

The number of higher education students across the UK continues to rise year on year, with over 2.5 million students at higher education institutions in the academic year 2019/2020. The industry has been becoming more and more competitive since the 2012 coalition government, when the tuition fees Universities could charge increased to £9000. In 2014, the cap on student numbers was lifted, meaning that students didn’t have to compete for a limited number of spaces and Universities could enrol as many students as they could.  This growth in competition makes the student journey even more important. Facing a vast array of competing institutions means retaining them within this journey is increasingly more difficult. 

Topics: microsoft dynamics 365, higher-education, microsoft dynamics 365 for marketing