IT Solutions Blog

We don’t need a training course to learn Microsoft Teams, surely? Wrong! Here’s what I learnt.

by Mark Britton 20 May 2020

It's been a couple of months of home working now, and I'm getting pretty smug at how I can use Microsoft Teams. Video conference calls no longer suffer from fumbling around for the unmute button; exchanging emoji messages is a doddle, sending files is a cinch. So it came as a surprise...

Topics: Microsoft Teams training, microsoft teams

How can Local Governments shield their most vulnerable residents?

by Mark Britton 12 May 2020

"Never let a serious crisis go to waste. And what I mean by that: it's an opportunity to do things you think you could not do before." 
Rahm Emanuel

Topics: Digital Transformation, Customer Engagement, Covid-19, housing associations, local authorities, Microsoft Virtual Agent, Crimson Shield, Microsoft Customer Service

Why a 'Personal' Customer Experience Is Critical to Your Business' Success

by Mark Britton 15 April 2020
This article highlights a few key reasons why businesses should embrace personalization as a powerful tool to stay competitive with customers and to differentiate themselves from competition. 70% of consumers say a company's understanding of their individual needs influences their loyalty. Consumers expect personalized experiences, and they build trust with those that are transparent about the data they collect.

Customer story: Miral

by Mark Britton 14 April 2020
An Abu Dhabi leisure company, Miral, recently embarked on a digital transformation journey to make Yas Island a top travel destination. With Microsoft Cloud technology, the company is using data insights to understand customer behavior and to create seamless and personalized customer experiences.

Mapping Data Protection Strategies For The New Year

by Mark Britton 14 April 2020
Even when Lewis and Clark set out to find the Northwest Passage, they had to keep business continuity and disaster recovery top of mind. Like those explorers, business owners and IT teams must put plans in place to mitigate unforeseen dangers and risks, while protecting data.

How cloud-based PBX and PSTN save Microsoft more than $120,000 per day with Skype for Business

by Mark Britton 14 April 2020
Communication is key for any modern agile business. As a large company, innovation is more cumbersome and saving money can be tough. Yet, by changing the way they pass information and enable employees to have more flexibility to communicate from wherever they are in the world, Microsoft saves more than $120,000 a day. With the Skype platform, their employees can leverage the benefits of a modern digital workplace. Your business can do the same. Contact us to find out how we can help.

Customer story: Zespri

by Mark Britton 14 April 2020
Zespri International markets and sells kiwifruit to retailers around the world. After business was disrupted by an earthquake and plant virus, the New Zealand grower moved business-critical SAP workloads to Microsoft Azure, reducing IT costs, promoting scalability, ensuring business continuity, and enabling the company to focus on what they do best--growing and selling kiwifruit.

Why Cloud Customer Flyer

by Mark Britton 14 April 2020
If you're still using an old, outdated email platform, you could be losing a considerable amount of time every week and opening your email content to malicious actors. With the capabilities of modern email platforms, you can access email on the go with flexible usage options and sync your email, calendar, and contacts wherever you go. It's one way in which you can build a modern agile workplace for your employees. Curious on how to adopt a new email platform? Contact us to find out more information and learn how we can help.

Universities Urgently Need to Demonstrate Clearer Career Outcomes

by Mark Britton 8 April 2020

Could it be that universities are about to see a vast increase in applications as a result of the global recession caused by Coronavirus, as was the case after the 2008 financial crisis?

Topics: Covid-19, university

The millennial arrival and the evolution of the modern workplace

by Mark Britton 8 April 2020
The modern workplace is characterized by cloud-based collaboration tools, untethered workspaces, and more and more, by millennials. In fact, millennials will make up 75% of the workforce by 2030. This article explores how businesses continue to evolve in step with a workforce that prioritizes work-life integration and expects access, flexibility, and technology that will not only contribute to personal growth but enable them to change the world.