IT Solutions Blog

Managing the enterprise cloud with Operations Management Suite

by Mark Britton 7 April 2020
With cloud-based monitoring, Microsoft can keep watch over their entire IT operations environment, from the cloud to the data center, using the Operations Management Suite (OMS). With OMS, Microsoft doesn't need to add on-premises infrastructure. They can automate tasks and analyze logs and reporting across multiple platforms--including Azure and Windows Server. Your business can do the same. Contact Crimson to find out more information.

Listening to customer feedback with Azure Machine Learning

by Mark Britton 7 April 2020
Examining years of customer data isn't easy, that's why Microsoft uses Machine Learning to help with the process. They set out to gain a better understanding of their business through data and create benefits for their organization. It's just one way that Microsoft uses technology to help their employees achieve more. You can enable your employees in the same way. Contact us to learn more.

What is Microsoft Azure?

by Mark Britton 7 April 2020
Azure is a flexible, open, and secure platform. It grants you access to a broad collection of tools you can integrate into your IT environment. With 70+ compliance offerings, and 95% of Fortune 500 companies on board, you can be sure that the services Azure provides are secure and offer the largest portfolio in the industry. Contact CRIMSON LTD to find out more on how we can help you integrate Azure solutions into your business.

Seven tips to manage your mental health and well-being during the COVID-19 outbreak

by Mark Britton 7 April 2020
We're living in extraordinary times—there's no denying that for most people around the world, life is different since the introduction of the coronavirus. These are increasingly stressful times, yet humans have persevered throughout history. It's what we do, how we're designed. Besides our press-on spirit, never before have we been so well-equipped with tools to help us through this challenge. Clinical psychologist Desiree Dickerson shares her professional insight on best ways we can take care of ourselves in her article, "Seven Tips to Manage Your Mental Health and Well-being During the COVID-19 Outbreak." One of Dickerson's tips is to manage expectations. Routines are changing, and while some people might have more time to increase productivity, many others will experience new challenges: "Difficulty concentrating, low motivation and a state of distraction are to be expected," states Dickerson. She cautions to "not underestimate the cognitive and emotional load" that COVID-19 brings. Adapting to a new rhythm—one that includes remote work and fewer real-time connections—will take patience and effort. Read Dickerson's entire article for suggestions on taking care of your mental well-being during this difficult time. We think this is a topic that every person should discuss--please consider sharing this article with organizations, neighbors, friends—everybody could benefit.

Preparing housing associations and local authorities for a brave new world

by Emily Schilling 3 April 2020

Throughout the UK and indeed across Europe, offices stand empty. Meetings have been put on hold, coffee machines sit unused and the water cooler is deserted. But business continues. Meetings have become Skype calls and Teams hangouts, brainstorms are being done over the Internet and even the water cooler may be deserted in the office, those water cooler moments and chats during the tea round are continuing online. For years the world has had access to technology with the potential to change the way we live and work forever, but it has taken a global pandemic for us to realise how truly useful this technology is.

Topics: Remote Working, Covid-19, housing associations, local authorities

How to help your employees make the most of Microsoft Teams

by Emily Schilling 26 March 2020

As we discussed in our previous blog (How Microsoft Teams can transform remote working), Covid-19 has meant that there has been a dramatic increase of remote working across the UK, which has also led to a rise in use of Microsoft Teams. Teams is ideal for remote working - you can access files remotely on a range on devices and share your screen with a group of people, plus it is linked to all Microsoft Office components. It is a modern workspace where you can chat with colleagues, by messaging or on a video call, and new members have access to historical messages when added to chats or channels.  

Topics: Remote Working

How we're keeping the Crimson culture alive while remote working

by Emily Schilling 23 March 2020

At Crimson, we pride ourselves on our workplace culture – with dress-down Fridays, teambuilding excursions, and seasonal parties and dinners. We focus on employee engagement so much that we were named in the Sunday Times list of 75 Best Companies in the Midlands 2020. However, during a period of social isolation and remote working, how can this culture be maintained? Here are some ways that we’re keeping the Crimson culture alive:

Topics: Remote Working, Employee Engagement, Company Culture

COINS integration with Dynamics 365

by Emily Schilling 19 March 2020

5 reasons why integrating COINS with Dynamics 365 could be the answer to enhance your digital customer and staff experiences.

COINS (Construction Industry Solutions) has been a business software provider for the home building industry for over three decades, with software including project management, operations and supply chain, to name a few. Approximately 80% of the homebuilder industry uses COINS as their back office ERP and finance system. As well as using COINS to run the financial and operational side of the business, a number of homebuilders have been seeking engagement systems to compliment COINS. These systems will transform the way they manage marketing, sales and customer care processes, to suit the needs of today’s customer. Customers now have expectations from providers in all walks of their day to day buying decisions - including the biggest emotional purchase they are likely to be making in their lifetime.

Topics: Integration, microsoft dynamics 365, Single view of the customer, COINS, Homebuilder, Customer Engagement, Care, Sales, Marketing, Dynamics 365 Roadmap

How Microsoft Teams can transform remote working

by Emily Schilling 18 March 2020

 

Team Member licenses are changing in the Dynamics 365 Wave 1 release

by Emily Schilling 16 March 2020

The wave 1 release is nearly here, so it is time to understand the changes that will be coming with it. In April for new customers, and July for existing customers, users with Team Member licenses have the choice of two new model-driven apps that will restrict which entities can be used by Team Member licenses.

The original Team Member licenses are only designed for light use, such as reading or basic editing. They can read any core entity data, and can create contacts, activities, notes and up to 15 custom entities. However, they cannot create or edit accounts. The problem with the original licenses was that the restrictions were not enforced by Microsoft, and many Team Members could edit information that they didn’t have permission to. Team Member licenses also had different restrictions based on when they were created – licenses created pre-2018 could edit accounts, whereas any after 2018 couldn’t. These limitations have now changed, and enforcement starts with the wave 1 release.

The updated Sales Team Member licenses contain the core entities that users should have access to, such as activities, contacts, accounts and leads – however, these are read-only. This user doesn’t have access to custom entities, but this can be solved by giving additional custom roles to the users.

Topics: Dynamics Update, Microsoft