In August, we discussed how mobile apps, portals, virtual agent (AI enabled Chatbots), and more can help housing associations manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the ombudsman complaints process.
Topics: Microsoft Dynamics 365, housing, complaints
“We heard from some residents that making a complaint can be difficult and take too long – and that it can sometimes take months for the complaint to be resolved, or for the resident to be able to access the Housing Ombudsman.”
Topics: housing, complaints, ASB
