IT Solutions Blog

Going beyond repairs and ASB: Escalating the complaints process to the housing ombudsman

by Emily Schilling 13 October 2021

In August, we discussed how mobile apps, portals, virtual agent (AI enabled Chatbots), and more can help housing associations manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the ombudsman complaints process.

Topics: Micrsoft Dynamics 365, housing associations, housing, complaints

Bringing Complaints Handling into the 21st Century

by Emily Schilling 12 August 2021

“We heard from some residents that making a complaint can be difficult and take too long – and that it can sometimes take months for the complaint to be resolved, or for the resident to be able to access the Housing Ombudsman.” 

Topics: housing, complaints, ASB