IT Solutions Blog

How can Local Governments shield their most vulnerable residents?

by Mark Britton 12 May 2020

"Never let a serious crisis go to waste. And what I mean by that: it's an opportunity to do things you think you could not do before." 
Rahm Emanuel

Topics: Digital Transformation, Customer Engagement, Covid-19, housing associations, local authorities, Microsoft Virtual Agent, Crimson Shield, Microsoft Customer Service

COINS integration with Dynamics 365

by Emily Schilling 19 March 2020

5 reasons why integrating COINS with Dynamics 365 could be the answer to enhance your digital customer and staff experiences.

COINS (Construction Industry Solutions) has been a business software provider for the home building industry for over three decades, with software including project management, operations and supply chain, to name a few. Approximately 80% of the homebuilder industry uses COINS as their back office ERP and finance system. As well as using COINS to run the financial and operational side of the business, a number of homebuilders have been seeking engagement systems to compliment COINS. These systems will transform the way they manage marketing, sales and customer care processes, to suit the needs of today’s customer. Customers now have expectations from providers in all walks of their day to day buying decisions - including the biggest emotional purchase they are likely to be making in their lifetime.

Topics: Integration, microsoft dynamics 365, Single view of the customer, COINS, Homebuilder, Customer Engagement, Care, Sales, Marketing, Dynamics 365 Roadmap