IT Solutions Blog

Using National Student Survey scores to improve student satisfaction

by Emily Schilling 15 September 2021

In 2020, the National Student Survey (NSS) was completed by 70% of final-year students across 407 higher education institutions. The student satisfaction score produced from the findings of this survey covers a range of academic areas, including receiving feedback from tutors, library facilities, personal development opportunities, and more.

Topics: data, data insights, data-insights-practice, higher-education, student journey

The Rise Of The Smart Contact Centre

by Simon Chave 1 October 2018

"Always deliver more than expected.” — Larry Page, co-founder of Google

The Contact Centre often plays a crucial role in delivering on the “excellent customer service” promise to which all enterprises now aspire. Having worked with numerous customer service led organisations I am well aware that the Contact Centre sits in the middle of an ecosystem of various IT applications and that integration and insight from data are key differentiators that can mature organisations from good to great.

Topics: data insights, data-insights-practice

Supply chain and effective demand forecasting

by Mark Britton 29 May 2018

I spent many years working with customers who run with two - yes two - forecasts and for excellent reasons. The first is usually based on the financial budget for the year, which is copied and adjusted to become the active forecast. The second is a demand forecast that drives replenishment and is usually based on detailed analysis of actual activity.

Topics: data-insights-practice