IT Solutions Blog

Managing Alumni Relations with Dynamics 365

by Emily Schilling 25 April 2022

When you think of attending university, you often think of late nights, new friends, junk food, and hangovers. Unsurprisingly, most people who attended university refer to these years as some of the best years of their life. While universities don’t necessarily want to enhance the seemingly negative aspects of student life – after all, achieving a degree would typically be the main reason for attending university – enhancing the student experience leads to fiercely loyal graduates and alumni.

Topics: higher-education, university, alumni

Improving student wellbeing post-pandemic with the Microsoft Stack

by Emily Schilling 25 February 2022

Coronavirus restrictions now seem like a thing of the past, leaving the UK and the rest of the world to clear up the debris that the pandemic left behind. One of the most prominent aftereffects of covid-19 is the damage it had on the overall mental health of so many people. One mental health charity, Shout, saw a rise of 60 per cent in helpline texts from January and February 2021 compared to the same period in 2020. Loneliness has also increased since pre-pandemic levels, with one in 10 people saying they felt lonely in March 2020, compared with one in four in February 2021.

Topics: Microsoft Dynamics 365, higher-education, student journey

Using National Student Survey scores to improve student satisfaction

by Emily Schilling 15 September 2021

In 2020, the National Student Survey (NSS) was completed by 70% of final-year students across 407 higher education institutions. The student satisfaction score produced from the findings of this survey covers a range of academic areas, including receiving feedback from tutors, library facilities, personal development opportunities, and more.

Topics: data, data insights, higher-education, student journey

How universities can transform the student onboarding process with automation

by Emily Schilling 1 June 2021


Topics: Microsoft Dynamics 365, higher-education, student journey

Identifying at risk students with the art of simulation

by Emily Schilling 4 May 2021


In 2020Debut Careers found that an average of 6.3 percent of higher education students drop out of university in the UK. While many prestigious universities such as Oxford and Cambridge had much lower attrition rates, many modern universities had significantly higher rates, such as London Metropolitan University and University of Bolton which scored 18.6 percent and 15.4 percent respectively.  

Topics: data insights, higher-education

Personalise the student attraction process with Dynamics 365 Marketing

by Emily Schilling 18 March 2021

The number of higher education students across the UK continues to rise year on year, with over 2.5 million students at higher education institutions in the academic year 2019/2020. The industry has been becoming more and more competitive since the 2012 coalition government, when the tuition fees Universities could charge increased to £9000. In 2014, the cap on student numbers was lifted, meaning that students didn’t have to compete for a limited number of spaces and Universities could enrol as many students as they could.  This growth in competition makes the student journey even more important. Facing a vast array of competing institutions means retaining them within this journey is increasingly more difficult. 

Topics: Microsoft Dynamics 365, higher-education

Putting the student experience first – What does the future have in store for higher education?

by Emily Schilling 10 November 2020


Topics: AI, higher-education, student journey

Improving student support in Universities during COVID-19

by Emily Schilling 13 August 2020

Going to University has always been a daunting experience, especially when moving away from home. However, those starting University in September 2020 have the extra challenges regarding COVID-19 to contend with - alongside the usual concerns associated with beginning a new chapter at University.

Topics: Microsoft Dynamics 365, higher-education, student journey, Microsoft, Covid-19

The next steps to improve higher education technology

by Emily Schilling 28 February 2020

The Education Strategy Forum is an invitation-only meeting which brings together leaders within the higher education industry, alongside government representatives, policy makers and solutions providers – such as Crimson. The event was held on the 25th and 26th February, where they discussed the research report they produced, which is based on information obtained from delegates. The delegates are made up of 241 individuals from UK higher education institutions, including 17 Vice-Chancellors and C-Suite, 95 Directors, 84 Heads of Department and 45 members of Senior Management. They were interviewed over the phone and face-to-face, when they discussed trends and issues that are currently being tackled by university leaders. The report discusses the main findings of the research – student experience and engagement, data analytics, transformed learning, and the student journey – as well as discussing spending power, initiatives and investments.

Topics: Digital Transformation, information security, higher-education

What your CRM data analytics can tell you about your students…

by Mark Britton 16 September 2019

Topics: higher-education, student information systems, information technology strategy, student journey