IT Solutions Blog

Managing demand during the housing crisis: increasing sales productivity with Dynamics 365

by Emily Schilling 5 March 2021

In December 2020, Homes England reported that between 1st April and 30th September that year, the number of housing starts was the lowest since 2012-2013, at 11,313 homes. Housing completions had also decreased to 11,358 houses - the lowest since 2015-2016. The reduction of both starts and completions is partly due to the coronavirus pandemic, which caused significant complications for housebuilding activity. Affordable housing made up 79% of housing starts in this period, which has decreased by 32% from the previous year – putting the number of affordable homes at its lowest since 2017-2018. Housing associations are under pressure to provide affordable housing for those in need, and the pressure is greater during the current period of economic uncertainty, furlough, and redundancy.  

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, PowerApps, Microsoft Power Platform, Microsoft, Homebuilder, housing associations, virtual agent, enquiry portals, housing

In conversation with Peter Adams

by Emily Schilling 7 December 2020

Name: Peter Adams 

Topics: Homebuilder

Artificial Intelligence and Sales Insights to boost your home sales

by Emily Schilling 9 November 2020

Artificial Intelligence, often referred to as AI, continues to grow in popularity across marketing, sales, and other areas across a company’s operational processes. One prevalent example of how AI is currently being used is to personalise the customer experience - often by the use of chatbots or virtual assistants which manage complaints, answer questions, or offer suggestions based on previous actions. For many companies, however, there is a bigger opportunity when AI is used to understand sales and marketing KPI’s by proactively identifying gaps and improvements. By recognising the cause of problems and offering the best solution, the use of AI not only saves time but also reduces the probability of issues happening in the future.

Topics: AI, Homebuilder, sales insights

Enquiry portal integration with Dynamics 365

by Emily Schilling 7 October 2020

 

Topics: microsoft dynamics 365, microsoft dynamics 365 for marketing, Homebuilder, housing associations, enquiry portals

Chatting sells: Microsoft's Virtual Agent closes deals with AI technology

by Emily Schilling 6 October 2020

Live chat is now a digital tool found on a wide variety of websites, from e-commerce to Government-owned sites. While live chat is becoming more and more popular, it is very easy to get them wrong - whether customers are waiting hours for an answer, or the bots running the chat  function aren't dealing with the problem. However, when done effectively, live chat can be the key to converting more appointments and booking reservations. With Covid-19 impacting every industry, live chat can be a step in the right direction for housing associations or homebuilders who are missing face-to-face interaction with customers.  

Topics: Homebuilder, housing associations, chatbot, live chat, virtual agent

COINS integration with Dynamics 365

by Emily Schilling 19 March 2020

5 reasons why integrating COINS with Dynamics 365 could be the answer to enhance your digital customer and staff experiences.

COINS (Construction Industry Solutions) has been a business software provider for the home building industry for over three decades, with software including project management, operations and supply chain, to name a few. Approximately 80% of the homebuilder industry uses COINS as their back office ERP and finance system. As well as using COINS to run the financial and operational side of the business, a number of homebuilders have been seeking engagement systems to compliment COINS. These systems will transform the way they manage marketing, sales and customer care processes, to suit the needs of today’s customer. Customers now have expectations from providers in all walks of their day to day buying decisions - including the biggest emotional purchase they are likely to be making in their lifetime.

Topics: Integration, microsoft dynamics 365, Single view of the customer, COINS, Homebuilder, Customer Engagement, Care, Sales, Marketing, Dynamics 365 Roadmap