Within the social housing sector, information management systems play a huge part in the overall satisfaction of both employees and customers (tenants). From property repairs and maintenance to rent accounts, the systems that manage this data are integral to the overall running of the association. This is what makes housing management systems so important. But the housing management system chosen across the company doesn’t have to manage every single part of the housing association, and more often than not, it doesn’t. While having multiple platforms or systems isn’t out of the ordinary in the social housing industry, having an integrated, joined-up view of tenants across all systems is.
Topics:
Micrsoft Dynamics 365,
Microsoft Dynamics,
housing associations,
housing
In August, we discussed how mobile apps, portals, virtual agent (AI enabled Chatbots), and more can help housing associations manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the ombudsman complaints process.
Topics:
Micrsoft Dynamics 365,
housing associations,
housing,
complaints
“We heard from some residents that making a complaint can be difficult and take too long – and that it can sometimes take months for the complaint to be resolved, or for the resident to be able to access the Housing Ombudsman.”
Topics:
housing,
complaints,
ASB
96% of people across the UK have access to the internet, and 50.9 million people in the UK use social media platforms. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether it’s through Facebook, virtual assistants, or WhatsApp.
Topics:
Micrsoft Dynamics 365,
Microsoft Dynamics,
Microsoft Power Platform,
housing associations,
housing,
Orlo
Sales and marketing for new home sellers has certainly had to adapt over the last 18 months. Whilst some have thrived by seizing the opportunity, others have retreated on development programmes.
Topics:
Sales,
Marketing,
housing associations,
housing
As of 2018, there were 1.6 million council provided homes in the UK, and approximately 60% of those homes are owned by housing associations. There is a government-led drive for housing associations to build more homes, both as a way to provide housing for those in need and for those making the step on the ladder towards home ownership. But with private rentals having a better reputation for customer service, housing associations must improve the quality and safety of homes, and handle complaints and issues more effectively.
Topics:
PowerApps,
Microsoft Power BI,
Microsoft Power Platform,
housing
In December 2020, Homes England reported that between 1st April and 30th September that year, the number of housing starts was the lowest since 2012-2013, at 11,313 homes. Housing completions had also decreased to 11,358 houses - the lowest since 2015-2016. The reduction of both starts and completions is partly due to the coronavirus pandemic, which caused significant complications for housebuilding activity. Affordable housing made up 79% of housing starts in this period, which has decreased by 32% from the previous year – putting the number of affordable homes at its lowest since 2017-2018. Housing associations are under pressure to provide affordable housing for those in need, and the pressure is greater during the current period of economic uncertainty, furlough, and redundancy.
Topics:
Microsoft Dynamics CRM,
Micrsoft Dynamics 365,
PowerApps,
Microsoft Power Platform,
Microsoft,
Homebuilder,
housing associations,
virtual agent,
enquiry portals,
housing
