IT Solutions Blog

Can Exchange be decommissioned in hybrid deployments?

by Mohnish Kumar 28 October 2019

So, you have convinced management to migrate the deteriorating on-premise Exchange system to Exchange online. Great! But what does that really mean for the future of your Exchange server? Isn’t the purpose of cloud migration to ultimately reduce your on-premise workload footprint? The answer may not be that straightforward.

Topics: Microsoft 365, Azure AD Connect, office 365, Exchange Online, Microsoft Exchange, Hybrid Deployment, Azure AD

How to Successfully Grow Your Company’s Shadow IT

by Mark Britton 25 February 2019

Technology moves fast – sometimes a little too fast for a company’s liking.

Topics: Managed IT Services, App Development, Integration, Offshore IT, IPaaS, Microsoft 365, shadow IT, microsoft dynamics 365, CaaS, Microsoft Azure

How to Increase Your Customer Satisfaction Without Increasing Costs

by Mark Britton 18 February 2019

Customers – they’re the focal point of any business. Their presence and their experience at an establishment can make or break the entire organisation.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, AI, Microsoft 365, Field Service, microsoft dynamics 365

How to Measure Performance: 7 Metrics to Achieve Complete Visibility

by Mark Britton 11 February 2019

How’s your business doing? This may seem like a simple question to those on the outside – but anyone on the inside knows it goes a lot deeper than that.

Sure, the establishment may be turning a profit and moving products at a decent pace. But exactly how fast are those products moving? What is the percentage of profit gained now in comparison to a year ago? How many leads are turned into satisfied customers with deals closed?

Knowing how to measure performance based on real data is important for any business and especially any sales team. Better visibility means to know how the business is doing, where it is heading, and how to go about achieving organisational goals.

Topics: Cloud, Microsoft Dynamics CRM, Microsoft Dynamics, Off The Shelf Software, Artificial intelligence, AI, Microsoft 365, business intelligence, data insights, microsoft dynamics 365

6 Lead Generation Techniques to Improve Your Volume

by Mark Britton 5 February 2019

Lead generation is one of the more important aspects of any marketing department. It’s the foundation of a successful sales strategy – without people who are interested in what you have to offer, it is impossible to move products.

Topics: Technology Strategy, BI, Microsoft Dynamics CRM, Microsoft Dynamics, Social Media, Microsoft 365, business intelligence, microsoft dynamics 365

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 1 of 4)

by Neil English 24 September 2018

In Microsoft Dynamics 365 there lies an ability to change the look and feel of certain fields in forms, for any users using the Mobile, Tablet or PowerApps. This functionality from Dynamics 365 v9.x+ allows you to create user rich forms for tablet and mobile users and can make the end user experience a lot more enjoyable with some rich functionality available that just simply doesn’t exist in the Web Browser version of Dynamics 365.

Topics: Microsoft Dynamics CRM, Microsoft 365, microsoft dynamics 365

Taking the first step: a strategic approach to implementing CRM

by Mark Britton 2 May 2018

Every business needs customers, and in the age of information and technology, every business needs ways of managing their customer data. This is going to be even more critical when the new GDPR legislation comes into force from the 25 May 2018.

Topics: Technology Strategy, Micrsoft Dynamics 365, Microsoft Dynamics, Microsoft 365

Here's what's new in Microsoft Dynamics 365 Version 9 for CRM

by Neil English 16 March 2018

Microsoft Dynamics 365 Version 9 is now out and available to all users. Affectionately known as the July 2017 release, the Version 9 upgrade has been available for customers since around October. 

Topics: Microsoft 365

Microsoft cloud services experts demo smart building development live

by Will Astbury 6 February 2018

Crimson’s Microsoft Cloud Services team will be demonstrating how cutting-edge technologies can be used to build a smart building live at this year’s Innovation Conference.

Led by Tom Cadman, Crimson’s visionary Director of Cloud Services, the team will be using Field Service, Microsoft Dynamics 365, and IoT technology for this 30-minute demo. It promises to be a truly exciting and immersive experience for the audience.

Topics: Innovation Conference, Microsoft 365, Field Service