IT Solutions Blog

Personalise the student attraction process with Dynamics 365 Marketing

by Emily Schilling 18 March 2021

The number of higher education students across the UK continues to rise year on year, with over 2.5 million students at higher education institutions in the academic year 2019/2020. The industry has been becoming more and more competitive since the 2012 coalition government, when the tuition fees Universities could charge increased to £9000. In 2014, the cap on student numbers was lifted, meaning that students didn’t have to compete for a limited number of spaces and Universities could enrol as many students as they could.  This growth in competition makes the student journey even more important. Facing a vast array of competing institutions means retaining them within this journey is increasingly more difficult. 

Topics: microsoft dynamics 365, higher-education, microsoft dynamics 365 for marketing

Enquiry portal integration with Dynamics 365

by Emily Schilling 7 October 2020

 

Topics: microsoft dynamics 365, microsoft dynamics 365 for marketing, Homebuilder, housing associations, enquiry portals

COINS integration with Dynamics 365

by Emily Schilling 19 March 2020

5 reasons why integrating COINS with Dynamics 365 could be the answer to enhance your digital customer and staff experiences.

COINS (Construction Industry Solutions) has been a business software provider for the home building industry for over three decades, with software including project management, operations and supply chain, to name a few. Approximately 80% of the homebuilder industry uses COINS as their back office ERP and finance system. As well as using COINS to run the financial and operational side of the business, a number of homebuilders have been seeking engagement systems to compliment COINS. These systems will transform the way they manage marketing, sales and customer care processes, to suit the needs of today’s customer. Customers now have expectations from providers in all walks of their day to day buying decisions - including the biggest emotional purchase they are likely to be making in their lifetime.

Topics: Integration, microsoft dynamics 365, Single view of the customer, COINS, Homebuilder, Customer Engagement, Care, Sales, Marketing, Dynamics 365 Roadmap

How to configure a field to show active stage duration

by Tom Clayton 13 March 2020

Often it is a requirement that the active stage duration is tracked on a dashboard or the like. However, the duration field out of the box, at least in my experience, doesn’t do what you think it does. In fact, if you look at the default calculation what it is doing its actually trying to calculate the difference between the created on date, and the completed on date-which is calculating the total time from BPF start to BPF finish. What most people actually want to see is a measure of how long a record has been at a certain stage of a BPF. So that’s what will be discussed in this blog post; how to REALLY calculate duration.   

Topics: microsoft dynamics 365, Microsoft, Active stage duration, tutorial

All change on the PSA train to project excellence

by David Lloyd 2 March 2020

And time to hop onto Microsoft Dynamics 365 Project Operations

Topics: Micrsoft Dynamics 365, Microsoft Dynamics, microsoft dynamics 365, Dynamics Update, Microsoft, Project Operations, Project Service Automation

Microsoft Power Platform: Creating a Canvas App Using Common Data Service (CDS) - Part 1

by Tom Clayton 29 January 2020

Topics: microsoft dynamics 365, Microsoft Power Platform

Using Dynamics 365 V.9.0 Autonumbering

by Tom Clayton 17 January 2020

With the introduction of Version 9.0 for Dynamics 365 and the new PowerApps-based solution editor, there is now a way to include autonumbering without the use of third-party managed solutions or plugins.

Topics: microsoft dynamics 365

What's new in Dynamics 365 for 2019 release wave 2?

by Mark Britton 4 October 2019

Here's your round-up of the top features now available to you in Microsoft Dynamics 365.

Topics: microsoft dynamics 365

Microsoft Announce Dynamics 365 Licence Changes For October 2019

by Mark Britton 26 July 2019

Microsoft has announced changes to its Microsoft Dynamics licensing model, moving from multi-application, one-size-fits all to a new focus on licensing of individual applications.

Topics: microsoft dynamics 365

Is your university software ready for Generation C?

by Mark Britton 4 July 2019

Millennials are so last year. There’s a new generation hitting the social scene – Generation C. However, quite unlike most demographic cohorts, this one does not fall into a particular age demographic. Instead, it’s a term used to describe a new generation of people who have one thing in common: they’re digital natives and exceptionally tech-savvy. Furthermore, anybody can join the Generation C community, as long as they are digitally connected and a follower of Web 2.0.

Topics: CRM, microsoft dynamics 365, higher-education, student information systems