This release plan describes new features that will be released from April to September 2022.
Topics: Microsoft Dynamics 365
Coronavirus restrictions now seem like a thing of the past, leaving the UK and the rest of the world to clear up the debris that the pandemic left behind. One of the most prominent aftereffects of covid-19 is the damage it had on the overall mental health of so many people. One mental health charity, Shout, saw a rise of 60 per cent in helpline texts from January and February 2021 compared to the same period in 2020. Loneliness has also increased since pre-pandemic levels, with one in 10 people saying they felt lonely in March 2020, compared with one in four in February 2021.
Social housing tenants are set to face a rent increase in April 2022, which will cost an average of £200 a year per household. This price increase is accompanied by a soar in energy and food bills as the cost of living rises.
Within the social housing sector, information management systems play a huge part in the overall satisfaction of both employees and customers (tenants). From property repairs and maintenance to rent accounts, the systems that manage this data are integral to the overall running of the association. This is what makes housing management systems so important. But the housing management system chosen across the company doesn’t have to manage every single part of the housing association, and more often than not, it doesn’t. While having multiple platforms or systems isn’t out of the ordinary in the social housing industry, having an integrated, joined-up view of tenants across all systems is.
In August, we discussed how mobile apps, portals, virtual agent (AI enabled Chatbots), and more can help housing associations manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the ombudsman complaints process.
Watch our Microsoft Dynamics 365 2021 Wave 2 Update fireside chat video for more information about the new features in this release.
Early access – 2nd August
Topics: Microsoft Dynamics 365
On the 30th June 2021, Microsoft announced that on-premise implementations of the Field Service application will no longer be supported in one years’ time, on the 30th June 2022. Dynamics 365 Field Service empowers technicians, optimised scheduling, and connects assets within field service organisations.
96% of people across the UK have access to the internet, and 50.9 million people in the UK use social media platforms. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether it’s through Facebook, virtual assistants, or WhatsApp.
When deploying Dynamics 365/Dataverse applications we normally create multiple reference data tables. This data is generally setup in the development environment and then needs to be moved into various other environments including UAT/Pre-Production and ultimately Production.