IT Solutions Blog

How to Increase Your Customer Satisfaction Without Increasing Costs

by Mark Britton 18 February 2019

Customers – they’re the focal point of any business. Their presence and their experience at an establishment can make or break the entire organisation.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, AI, Microsoft 365, Field Service, microsoft dynamics 365

How to Measure Performance: 7 Metrics to Achieve Complete Visibility

by Mark Britton 11 February 2019

How’s your business doing? This may seem like a simple question to those on the outside – but anyone on the inside knows it goes a lot deeper than that.

Sure, the establishment may be turning a profit and moving products at a decent pace. But exactly how fast are those products moving? What is the percentage of profit gained now in comparison to a year ago? How many leads are turned into satisfied customers with deals closed?

Knowing how to measure performance based on real data is important for any business and especially any sales team. Better visibility means to know how the business is doing, where it is heading, and how to go about achieving organisational goals.

Topics: Cloud, Microsoft Dynamics CRM, Microsoft Dynamics, Off The Shelf Software, Artificial intelligence, AI, Microsoft 365, business intelligence, data insights, microsoft dynamics 365

Microsoft Dynamics 365 AI for Sales – Relationship Assistant

by Adam Round 5 February 2019

As part of their heavy focus on developing Artificial Intelligence within their products and services, Microsoft has implemented a new suite of features called ‘Embedded Intelligence’. This new suite of features allows you to make the most out of your Dynamics 365 by continuously analysing crucial customer interaction data to help you choose the best path forward for your business; based on already existing data.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, data, Artificial intelligence, AI, business intelligence, data insights, microsoft dynamics 365

6 Lead Generation Techniques to Improve Your Volume

by Mark Britton 5 February 2019

Lead generation is one of the more important aspects of any marketing department. It’s the foundation of a successful sales strategy – without people who are interested in what you have to offer, it is impossible to move products.

Topics: Technology Strategy, BI, Microsoft Dynamics CRM, Microsoft Dynamics, Social Media, Microsoft 365, business intelligence, microsoft dynamics 365

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 4 of 4)

by Neil English 16 October 2018

In my last three blog posts I have introduced some tools and techniques to optimise Microsoft Dynamics 365 for mobile and tablet devices. Today I will conclude the series by focusing on input mask controls.

Topics: Microsoft Dynamics CRM, microsoft dynamics 365

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 3 of 4)

by Neil English 9 October 2018

Within Crimson we have multiple solutions, accelerators and apps than can enable us to start projects exceedingly quickly and to ‘hit the ground running’, with the ultimate end game, of saving our customers time, effort and, of course, money.

Topics: Microsoft Dynamics CRM, microsoft dynamics 365

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 2 of 4)

by Neil English 24 September 2018

In this blog we will look at some of the different types of Custom Controls that can be applied to different fields and then look at their behaviours on the forms, building on what has been described in Part 1.

I will not go through every single custom control for every single type of field at this stage but will highlight some really useful high-level fields at this stage. Detailed Custom Controls will be discussed in later blogs.

Topics: Microsoft Dynamics CRM, microsoft dynamics 365

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 1 of 4)

by Neil English 24 September 2018

In Microsoft Dynamics 365 there lies an ability to change the look and feel of certain fields in forms, for any users using the Mobile, Tablet or PowerApps. This functionality from Dynamics 365 v9.x+ allows you to create user rich forms for tablet and mobile users and can make the end user experience a lot more enjoyable with some rich functionality available that just simply doesn’t exist in the Web Browser version of Dynamics 365.

Topics: Microsoft Dynamics CRM, Microsoft 365, microsoft dynamics 365

The secret to CRM ROI success for housebuilders – revealed

by Mark Britton 21 June 2018

Success isn’t achieved overnight.

Topics: Microsoft Dynamics CRM, house-builders, microsoft dynamics 365

How housebuilders can rescue their failed CRM projects

by Mark Britton 21 June 2018

In our last post in this special Audit and Review blog series, we focus on the proven method housebuilders can follow to make sure their CRM adoption and implementation processes are geared towards achieving one thing – success.

Topics: Microsoft Dynamics CRM, house-builders, microsoft dynamics 365