IT Solutions Blog

Dynamics 365 2022 Release Wave 1 - Everything you need to know

by Emily Schilling 11 March 2022

This release plan describes new features that will be released from April to September 2022.  

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, microsoft dynamics 365, Dynamics Update

What is the best way to interact with data across related tables?

by Megan Casey 20 April 2021

In recent weeks, there has been a lot of discussion in the Dynamics 365 world regarding the capability to display and edit data from one table into another related table within a model driven app. For CRM, this is a significant development which could revolutionise the way that we configure moving forwards.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365

Microsoft Dynamics 365: 2021 Wave 1 release - What to expect

by Emily Schilling 9 March 2021

Microsoft Dynamics 365’s updates are categorised into either wave 1 or wave 2Wave 1 includes all features released from April to September, with features released from October to March in wave 2. The 2021 release wave 1 brings some significant additions that will provide some innovative benefits to businesses, across all Dynamics 365 applications.  

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, Dynamics Update, Microsoft, Dataverse

Managing demand during the housing crisis: increasing sales productivity with Dynamics 365

by Emily Schilling 5 March 2021

In December 2020, Homes England reported that between 1st April and 30th September that year, the number of housing starts was the lowest since 2012-2013, at 11,313 homes. Housing completions had also decreased to 11,358 houses - the lowest since 2015-2016. The reduction of both starts and completions is partly due to the coronavirus pandemic, which caused significant complications for housebuilding activity. Affordable housing made up 79% of housing starts in this period, which has decreased by 32% from the previous year – putting the number of affordable homes at its lowest since 2017-2018. Housing associations are under pressure to provide affordable housing for those in need, and the pressure is greater during the current period of economic uncertainty, furlough, and redundancy.  

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, PowerApps, Microsoft Power Platform, Microsoft, Homebuilder, housing associations, virtual agent, enquiry portals, housing

Improving student support in Universities during COVID-19

by Emily Schilling 13 August 2020

Going to University has always been a daunting experience, especially when moving away from home. However, those starting University in September 2020 have the extra challenges regarding COVID-19 to contend with - alongside the usual concerns associated with beginning a new chapter at University.

Topics: Microsoft Dynamics CRM, higher-education, student journey, education, Microsoft, Covid-19

How to Increase Your Customer Satisfaction Without Increasing Costs

by Mark Britton 18 February 2019

Customers – they’re the focal point of any business. Their presence and their experience at an establishment can make or break the entire organisation.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, AI, Microsoft 365, Field Service, microsoft dynamics 365

How to Measure Performance: 7 Metrics to Achieve Complete Visibility

by Mark Britton 11 February 2019

How’s your business doing? This may seem like a simple question to those on the outside – but anyone on the inside knows it goes a lot deeper than that.

Sure, the establishment may be turning a profit and moving products at a decent pace. But exactly how fast are those products moving? What is the percentage of profit gained now in comparison to a year ago? How many leads are turned into satisfied customers with deals closed?

Knowing how to measure performance based on real data is important for any business and especially any sales team. Better visibility means to know how the business is doing, where it is heading, and how to go about achieving organisational goals.

Topics: Cloud, Microsoft Dynamics CRM, Microsoft Dynamics, Off The Shelf Software, Artificial intelligence, AI, Microsoft 365, business intelligence, data insights, microsoft dynamics 365

Microsoft Dynamics 365 AI for Sales – Relationship Assistant

by Adam Round 5 February 2019

As part of their heavy focus on developing Artificial Intelligence within their products and services, Microsoft has implemented a new suite of features called ‘Embedded Intelligence’. This new suite of features allows you to make the most out of your Dynamics 365 by continuously analysing crucial customer interaction data to help you choose the best path forward for your business; based on already existing data.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, data, Artificial intelligence, AI, business intelligence, data insights, microsoft dynamics 365

6 Lead Generation Techniques to Improve Your Volume

by Mark Britton 5 February 2019

Lead generation is one of the more important aspects of any marketing department. It’s the foundation of a successful sales strategy – without people who are interested in what you have to offer, it is impossible to move products.

Topics: Technology Strategy, BI, Microsoft Dynamics CRM, Microsoft Dynamics, Social Media, Microsoft 365, business intelligence, microsoft dynamics 365

Configuring Microsoft Dynamics 365 for Mobile and Tablets (Part 4 of 4)

by Neil English 16 October 2018

In my last three blog posts I have introduced some tools and techniques to optimise Microsoft Dynamics 365 for mobile and tablet devices. Today I will conclude the series by focusing on input mask controls.

Topics: Microsoft Dynamics CRM, microsoft dynamics 365