As of 2018, there were 1.6 million council provided homes in the UK, and approximately 60% of those homes are owned by housing associations. There is a government-led drive for housing associations to build more homes, both as a way to provide housing for those in need and for those making the step on the ladder towards home ownership. But with private rentals having a better reputation for customer service, housing associations must improve the quality and safety of homes, and handle complaints and issues more effectively.
