IT Solutions Blog

Take the hybrid road: Integrate your existing housing management system with Dynamics 365

by Emily Schilling 17 December 2021

Within the social housing sector, information management systems play a huge part in the overall satisfaction of both employees and customers (tenants). From property repairs and maintenance to rent accounts, the systems that manage this data are integral to the overall running of the association. This is what makes housing management systems so important. But the housing management system chosen across the company doesn’t have to manage every single part of the housing association, and more often than not, it doesn’t. While having multiple platforms or systems isn’t out of the ordinary in the social housing industry, having an integrated, joined-up view of tenants across all systems is.

Topics: Micrsoft Dynamics 365, Microsoft Dynamics, housing associations, housing

Going beyond repairs and ASB: Escalating the complaints process to the housing ombudsman

by Emily Schilling 13 October 2021

In August, we discussed how mobile apps, portals, virtual agent (AI enabled Chatbots), and more can help housing associations manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the ombudsman complaints process.

Topics: Micrsoft Dynamics 365, housing associations, housing, complaints

Dynamics 365 2021 Release Wave 2 – Everything you need to know

by Emily Schilling 26 July 2021

 

Watch our Microsoft Dynamics 365 2021 Wave 2 Update fireside chat video for more information about the new features in this release.

Early access – 2nd August 

Topics: Micrsoft Dynamics 365

Dynamics 365 Field Service on-premise is retiring: What happens next?

by Emily Schilling 7 July 2021

On the 30th June 2021, Microsoft announced that on-premise implementations of the Field Service application will no longer be supported in one years’ time, on the 30th June 2022. Dynamics 365 Field Service empowers technicians, optimised scheduling, and connects assets within field service organisations.

Topics: Micrsoft Dynamics 365, Field Service, Microsoft Power Platform, Dataverse

Creating meaningful omni-channel experiences for tenants

by Emily Schilling 15 June 2021

96% of people across the UK have access to the internet, and 50.9 million people in the UK use social media platforms. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether it’s through Facebook, virtual assistants, or WhatsApp.

Topics: Micrsoft Dynamics 365, Microsoft Dynamics, Microsoft Power Platform, housing associations, housing, Orlo

How universities can transform the student onboarding process with automation

by Emily Schilling 1 June 2021

 

Topics: Micrsoft Dynamics 365, higher-education, student journey

Reference Data Migration: Using Data Transporter from xRM Toolbox

by Adam Throssell 10 May 2021

When deploying Dynamics 365/Dataverse applications we normally create multiple reference data tables. This data is generally setup in the development environment and then needs to be moved into various other environments including UAT/Pre-Production and ultimately Production.

Topics: Micrsoft Dynamics 365, xrm, Dataverse

What is the best way to interact with data across related tables?

by Megan Casey 20 April 2021

In recent weeks, there has been a lot of discussion in the Dynamics 365 world regarding the capability to display and edit data from one table into another related table within a model driven app. For CRM, this is a significant development which could revolutionise the way that we configure moving forwards.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365

Microsoft Dynamics 365: 2021 Wave 1 release - What to expect

by Emily Schilling 9 March 2021

Microsoft Dynamics 365’s updates are categorised into either wave 1 or wave 2Wave 1 includes all features released from April to September, with features released from October to March in wave 2. The 2021 release wave 1 brings some significant additions that will provide some innovative benefits to businesses, across all Dynamics 365 applications.  

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, Dynamics Update, Microsoft, Dataverse

Managing demand during the housing crisis: increasing sales productivity with Dynamics 365

by Emily Schilling 5 March 2021

In December 2020, Homes England reported that between 1st April and 30th September that year, the number of housing starts was the lowest since 2012-2013, at 11,313 homes. Housing completions had also decreased to 11,358 houses - the lowest since 2015-2016. The reduction of both starts and completions is partly due to the coronavirus pandemic, which caused significant complications for housebuilding activity. Affordable housing made up 79% of housing starts in this period, which has decreased by 32% from the previous year – putting the number of affordable homes at its lowest since 2017-2018. Housing associations are under pressure to provide affordable housing for those in need, and the pressure is greater during the current period of economic uncertainty, furlough, and redundancy.  

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, PowerApps, Microsoft Power Platform, Microsoft, Homebuilder, housing associations, virtual agent, enquiry portals, housing