IT Solutions Blog

All change on the PSA train to project excellence

by David Lloyd 2 March 2020

And time to hop onto Microsoft Dynamics 365 Project Operations

Topics: Micrsoft Dynamics 365, Microsoft Dynamics, microsoft dynamics 365, Dynamics Update, Microsoft, Project Operations, Project Service Automation

Microsoft Dynamics 365 Unified Interface VS Web Client Interface: What is changing?

by Emily Schilling 12 February 2020

By 1st October, the Unified Interface (sometimes called Unified Client Interface) will be upgraded by Microsoft, and the current interface, Web Client, will no longer be in use. This upgrade will occur throughout cloud Dynamics 365, and has the potential to have a lot of impact – but what will change, and what actions do you have to take?

Topics: Micrsoft Dynamics 365, Microsoft 365, UCI, Web Client Interface, Unified Interface

Blurring the digital boundaries: What collaboration looks like for today’s university students

by Mark Britton 18 October 2019

Topics: Digital Transformation, Micrsoft Dynamics 365, Microsoft Dynamics, student journey, Workshops

How to Increase Your Customer Satisfaction Without Increasing Costs

by Mark Britton 18 February 2019

Customers – they’re the focal point of any business. Their presence and their experience at an establishment can make or break the entire organisation.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, AI, Microsoft 365, Field Service, microsoft dynamics 365

Microsoft Dynamics 365 AI for Sales – Relationship Assistant

by Adam Round 5 February 2019

As part of their heavy focus on developing Artificial Intelligence within their products and services, Microsoft has implemented a new suite of features called ‘Embedded Intelligence’. This new suite of features allows you to make the most out of your Dynamics 365 by continuously analysing crucial customer interaction data to help you choose the best path forward for your business; based on already existing data.

Topics: Microsoft Dynamics CRM, Micrsoft Dynamics 365, Microsoft Dynamics, data, Artificial intelligence, AI, business intelligence, data insights, microsoft dynamics 365

Taking the first step: a strategic approach to implementing CRM

by Mark Britton 2 May 2018

Every business needs customers, and in the age of information and technology, every business needs ways of managing their customer data. This is going to be even more critical when the new GDPR legislation comes into force from the 25 May 2018.

Topics: Technology Strategy, Micrsoft Dynamics 365, Microsoft Dynamics, Microsoft 365

Cloud services experts to demo live Dynamics 365 app build in 30 mins

by Will Astbury 1 March 2017

Crimson’s Cloud Services team will be demonstrating the capabilities of Microsoft Dynamics 365 by building an app in just 30 minutes live at this year’s Innovation Conference.

Using Dynamics 365’s Power Apps, Flow, and Apps Source functions, Tom Cadman and his team will be breaking away from traditional presentation formats to create an immersive experience which will involve members of the audience and will be completed from start-to-finish in under half an hour.

Topics: Micrsoft Dynamics 365

“How do I choose the right systems for my business?” Off the shelf software is the answer!

by Will Astbury 20 December 2016

“How do I choose the right systems for my business? Should we build bespoke systems or is off the shelf software the answer?”

Choosing to invest-in and install a new business application into an organisation can be one of the biggest, career-defining, decisions a CIO can make during their tenure.

Topics: Micrsoft Dynamics 365, Off The Shelf Software

Future Decoded findings – Microsoft: ‘The financial sector is pioneering digital transformation’

by Will Astbury 11 November 2016

I went to Microsoft’s annual UK Conference Future Decoded with the expectation that I’d be hearing a lot about the potential and functionality of Microsoft Dynamics 365, the latest cloud-based amalgamation of Microsoft’s CRM, ERP, Flow and Adobe Marketing solutions.

There were several intensive breakout sessions specifically on this topic, but the real focus of the day for the speakers was ‘digital transformation’.

Topics: Digital Transformation, Micrsoft Dynamics 365, digital disruption

What will Microsoft’s purchase of LinkedIn mean for businesses?

by Will Astbury 20 October 2016

With Microsoft’s purchase of LinkedIn seeming imminent, Crimson MD Rob Mallaband has turned to the social media’s site publishing platform Pulse to share his thoughts on what the acquisition might mean for Microsoft software users.

In his article, Rob has discussed the additional sales and learning capabilities that LinkedIn will add to Microsoft’s numerous platforms.

Topics: Micrsoft Dynamics 365