Housing management systems are the backbone of social housing providers. If the system is effective, it can provide reports to help the organisation stay on track; communicate with tenants; and store tenant and property data – giving housing providers a 360-degree view across all occupancies. On the flip side, if the system isn’t effective the organisation can feel as though it is lost, or blindfolded, with out-dated and disparate data, and no real idea of where they are or where they plan to be.
Replacing a housing management system isn’t always the solution to underachieving legacy systems. Not only would this option be expensive, but a full overhaul can also be risky and time consuming. Housing associations have the option to layer modern technologies on top of their current housing management systems, but they’re often scared this would lead to unconnected data and poor integration. This isn’t the case with Dynamics 365 – especially in partnership with Manifest Software Solutions.
Manifest’s Universal Adapter integration software has built-in connectors to every system and technology, allowing their team to quickly configure robust integration solutions. Specifically working within the housing industry, Manifest understands the unique requirements and challenges that housing providers face.
Dynamics 365 is the ideal software to create a single view of the tenant and modernise the overall customer experience. As part of the Microsoft stack, Dynamics 365 offers a gateway into other Microsoft solutions such as Power Apps and Power BI that can transform the way your collect and analyse your customer data.
Customer Voice is another Microsoft technology that can be used with Dynamics 365 to learn more about your customers. Complaints are detrimental to housing associations, so listening to and acting on tenant feedback is the key to a successful housing provider. Customer Voice gathers feedback quickly across a range of channels using personalised surveys. With the ability to continuously track this data, organisations can gain a complete view of feedback across properties and over time. Trends and sentiment can also be analysed to make sure nothing is overlooked, and predictive insights and custom workflows help to solve problems before they arise.
Customer Voice is just one example of how housing associations can stack technologies on top of each other to amplify the customer experience. Manifest transforms this modernisation by combining data sets to create seamless, integrated customer data.
See it in action: sign up to our next Housing Breakfast webinar for a Customer Voice demo featuring Manifest Software Solutions.
