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Dynamics 365 Field Service on-premise is retiring: What happens next?

On the 30th June 2021, Microsoft announced that on-premise implementations of the Field Service application will no longer be supported in one years’ time, on the 30th June 2022. Dynamics 365 Field Service empowers technicians, optimised scheduling, and connects assets within field service organisations.

Dynamics 365 Field Service (on-premises) enables businesses to install and run apps, including Field Service version 7, on computers on site - rather than on the cloud. This means that if your organisation is currently using the on-premises version, you’ll need to migrate to the cloud-based version. Xamarin, the Field Service Mobile App, will also be retired on the 30th June 2022 and will no longer be available.

In preparation for its retirement, the Dynamics 365 Field Service (on-premises) download package will no longer available after 31st December 2021.


Currently using Dynamics 365 Field Service (on-premises)? Here’s what you need to know

The on-premises version of Field Service will still be available to your organisation, but new instalments will not be available from Microsoft. The on-premises version will need to be updated (through a proven upgrade process) to the latest online version.

Licensing for the on-premises version is provided through dual use licenses, so you can use those same licenses for the cloud-based version of Dynamics 365 Field Service – avoiding any licensing-induced headaches.


What about government implementations?

Take a look at the Infrastructure and availability PDF to view the geographic regions where Dynamics 365 sovereign cloud and Dynamics 365 Field Service are available.


“This is no surprise, Microsoft have been very clear on their preference on moving all Dynamics 365 modules to the cloud. With advancements in features and functionality for the Power Platform and the Dataverse - especially the convergence of canvas and model driven apps later on next year - my thoughts is that this will not be the last depreciation of the on-premise offerings” - Oliver Sinclair, Principle Consultant at Crimson. 


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