Crimson has launched a new sector-wide survey to assess how technology and AI are shaping resident outcomes across Social Housing.
Regulatory scrutiny continues to intensify.
Resident expectations are rising.
Operational costs remain under pressure.
Fragmented systems still constrain performance.
At the same time, AI and modern data platforms promise measurable improvement.
The critical question for the sector is clear.
Are technology investments genuinely strengthening resident outcomes or adding further operational complexity?
To establish an accurate collective view of where the sector stands, Crimson has launched the AI and Resident Impact in Social Housing Survey
Understanding the Sector's Real Priorities
The survey has been designed to capture:
• The strategic pressures shaping 2026 priorities
• Operational bottlenecks limiting service performance
• Levels of data maturity across housing organisations
• AI readiness, governance confidence and risk considerations
• Where technology investment is most likely to deliver measurable resident impact.
The survey takes less than five minutes to complete.
Participants can complete the survey here:
Take the survey
Why This Insight Matters Now
Across the sector, leadership teams are navigating complex transformation agendas.
Common challenges include:
• Data that cannot be consistently trusted
• Limited visibility across compliance and asset performance
• Disconnected systems hindering service delivery
• Reactive operating models increasing cost and dissatisfaction
• Growing interest in AI alongside uncertainty around governance and practical application.
Some organisations are modernising at pace.
Others are stabilising core infrastructure.
Many are managing both simultaneously.
What remains absent is a clear evidence-based understanding of where the sector collectively stands and where focus is required over the next 12 to 24 months.
Five Minutes. Sector-Wide Perspective.
Responses may be submitted anonymously.
Participants who choose to provide their details will be entered into a prize draw to win a Robot Vacuum, as a thank-you for their contribution.
The survey will close on 14 March 2026.
Complete the survey
Raising the Standard Across Social Housing
The sector does not need additional technology noise.
It requires:
• Trusted and integrated data
• Systems that enable operational clarity
• Practical AI applications grounded in governance
• Measurable improvements that residents can experience.
Digital transformation is not the objective in itself.
Sustained resident impact is.
Further information about Crimson's work across Social Housing can be found here:
Find out more
